SHIPPING TERMS:
We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched. In Pakistan, we offer a standard shipping charge on all orders of Rs 250, no matter how big or small your package is. The projected delivery time for all non-Lahore based orders is 2-4 business days. For international deliveries we use DHL, you will need to contact us on info@organicessentialpk.com and we can respond with shipping costs based on your destination. *Please note that your parcel will only be delivered to the shipping address and not to any alternative address. Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email info@organicessentialpk.com / call us at +92 314 8822866. Make sure you have your order number (provided to via email when you place your order) when you call or email us.
SHIPPING INFORMATION:
We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.
In Pakistan, we offer a standard shipping charge on all orders of Rs 250, no matter how big or small your package is.
In Lahore, we ship through our in-house service and can offer delivery within 2 business days. You need to contact us if you need a delivery urgently.
For nationwide delivery, we use several courier services.
The projected delivery time for all non-Lahore based orders is 2-4 business days.
For international deliveries you will need to contact us on sales@conaturalintl.com and we can respond with shipping costs based on your destination. Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email info@organicessentialpk.com / call our Customer Service Desk at +92 314 8822866. You may also contact us on Instagram and Facebook . Make sure you have your order number (provided to via email when you place your order) when you call or email us. re based orders is 2-4 business days.
Exchange Policy
Organic Eeesential Skin Care has a 7-day goodwill exchange policy, provided the item is returned to us in time: It is in its original packaging The seal of each product is intact The packaging of the product has not been tampered with *Please note that items bought during the sale cannot be exchanged or returned unless the product received does not match the product that you have ordered.
How You Can Exchange An Item?
Email us at sales@organicessentialpk.com and request an exchange. Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email. Send the item back to us in its original packaging to Organic Essential Skin Care. Attention: Returns Department Address: 1135 Street No. 10, Platinum Block, Parkview city, Lahore. We will send your chosen replacement item in exchange to your address You will need to pay any applicable shipping charges for the re-shipment.
Returns Policy
Organic Essential will fully refund (credit voucher) or replace any goods purchased if they are found to be faulty or damaged. If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund under the following conditions: Products must be unopened and in the original condition Products must be sent back within 7 days from original receipt of goods Your proof of purchase / order information must also be included in the return.
How You Can Return An Item
1. Take a picture of the item/items that are damaged or faulty and need to be returned 2. Email us at info@organicessentialpk.com to request a return, attach pictures of the product as well. 3. Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email. 4. Send the item back to us in its original packaging to Organic Essential Skin Care. Attention: Returns Department Address: 1135 Street No. 10, Platinum Block, Parkview city, Lahore. 5. We will send you a coupon of the same amount as your returning item. You will need to pay any applicable shipping charges for the re-shipment.
Cancellation
If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest. Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to Organic Essential Customer Services at info@organicessentialpk.com / call us at +92 314 8822866. *Please note that if your order has been shipped, we will not be able to cancel it.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.